Comments on: Crofton Giant Foods: A Cautionary Tale of Reinvention and Usability http://www.vinnygoldsmith.com/crofton-giant-foods-sucks-a-cautionary-tale-of-reinvention-and-usability.htm Real Estate Professional | Cost Analyst | Media Enthusiast Tue, 10 Aug 2010 13:22:56 +0000 hourly 1 http://wordpress.org/?v=3.0.1 By: Gab Goldenberg http://www.vinnygoldsmith.com/crofton-giant-foods-sucks-a-cautionary-tale-of-reinvention-and-usability.htm/comment-page-1#comment-1563 Gab Goldenberg Sun, 31 Aug 2008 17:52:34 +0000 http://www.vinnygoldsmith.com/crofton-giant-foods-sucks-a-cautionary-tale-of-reinvention-and-usability.htm#comment-1563 Vin, I'm amazed that you can make a topic like supermarket usability fun, interesting and useful. And it seems that a lot of offline merchants could learn from their online brethren, at least in terms of offering refinement options and related products. Excellent post! Vin, I’m amazed that you can make a topic like supermarket usability fun, interesting and useful. And it seems that a lot of offline merchants could learn from their online brethren, at least in terms of offering refinement options and related products.

Excellent post!

]]> By: Chadwyck http://www.vinnygoldsmith.com/crofton-giant-foods-sucks-a-cautionary-tale-of-reinvention-and-usability.htm/comment-page-1#comment-1298 Chadwyck Fri, 08 Aug 2008 20:20:08 +0000 http://www.vinnygoldsmith.com/crofton-giant-foods-sucks-a-cautionary-tale-of-reinvention-and-usability.htm#comment-1298 Hey Vinny, I found this blog via SEOMoz. Great post. It's easy for poor customer experiences to turn into the opposite of word-of-mouth advertising. In a small town, it can mean death to a business. Anyways, I'll pop back again in the future to see if you have any new content. Good luck with finding more work! Hey Vinny,
I found this blog via SEOMoz. Great post. It’s easy for poor customer experiences to turn into the opposite of word-of-mouth advertising. In a small town, it can mean death to a business.

Anyways, I’ll pop back again in the future to see if you have any new content. Good luck with finding more work!

]]> By: Garcia http://www.vinnygoldsmith.com/crofton-giant-foods-sucks-a-cautionary-tale-of-reinvention-and-usability.htm/comment-page-1#comment-1226 Garcia Sat, 02 Aug 2008 03:20:53 +0000 http://www.vinnygoldsmith.com/crofton-giant-foods-sucks-a-cautionary-tale-of-reinvention-and-usability.htm#comment-1226 Yes, the Giant in Crofton sucks. I always went there to buy frozen burgers... they simply disappeared as well. Not unlike your croutons. Plus to me they look trashier in general than Safeway. Yes, the Giant in Crofton sucks. I always went there to buy frozen burgers… they simply disappeared as well. Not unlike your croutons.

Plus to me they look trashier in general than Safeway.

]]> By: Barbara (Xerraire) http://www.vinnygoldsmith.com/crofton-giant-foods-sucks-a-cautionary-tale-of-reinvention-and-usability.htm/comment-page-1#comment-248 Barbara (Xerraire) Tue, 20 May 2008 14:07:22 +0000 http://www.vinnygoldsmith.com/crofton-giant-foods-sucks-a-cautionary-tale-of-reinvention-and-usability.htm#comment-248 Interestingly enough in Pasadena, the Giant is reliable and the Safeway deemed the worse around (by a former employee of another Safeway) Fun blog, neighbor! :) Barb Interestingly enough in Pasadena, the Giant is reliable and the Safeway deemed the worse around (by a former employee of another Safeway)

Fun blog, neighbor!

:)

Barb

]]> By: David LaFerney http://www.vinnygoldsmith.com/crofton-giant-foods-sucks-a-cautionary-tale-of-reinvention-and-usability.htm/comment-page-1#comment-189 David LaFerney Thu, 15 May 2008 17:21:06 +0000 http://www.vinnygoldsmith.com/crofton-giant-foods-sucks-a-cautionary-tale-of-reinvention-and-usability.htm#comment-189 I'm a contractor, and I know my way around the local Lowe's store about as well as the better employees do. And then every couple of years or so they re-arrange everything so that everyone has to spend more time looking. It makes me so mad that I would go somewhere else if my small town had another option. It may make them money (?) but it doesn't build customer loyalty or good will. I’m a contractor, and I know my way around the local Lowe’s store about as well as the better employees do. And then every couple of years or so they re-arrange everything so that everyone has to spend more time looking. It makes me so mad that I would go somewhere else if my small town had another option.

It may make them money (?) but it doesn’t build customer loyalty or good will.

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